ATND ME — Terms of Service
Version: 1.0
Last updated: 8 June 2025
Operator: ATND Limited
Address: 1 Victoria Terrace, Churchtown Lower, Dundrum, Co. Dublin, D14 FA33, Republic of Ireland
Email: [email protected]
Website: https://atnd.me
These Terms apply to business customers using the ATND ME platform. End customers who book through a business booking page are also subject to separate Booking Terms presented at checkout.
1. Introduction
These Terms of Service (“Terms”) govern access to and use of the ATND ME online booking and business management platform (“Platform”) operated by ATND Limited, a company incorporated in the Republic of Ireland with its registered office at 1 Victoria Terrace, Churchtown Lower, Dundrum, Co. Dublin, D14 FA33, Republic of Ireland (“ATND ME”, “we”, “us”, or “our”).
The Platform is available at https://atnd.me and related subdomains, custom domains, and applications (together, the “Service”).
By creating an account, accessing the admin panel, connecting a Stripe account, or otherwise using the Service as a business customer, you (“Business Customer”, “you”, or “your”) agree to these Terms. If you do not agree, you must not use the Service.
These Terms apply to business customers using the Platform to manage bookings, schedules, payments, websites, and related operations. Separate booking terms apply to end customers who book through your booking pages.
2. Definitions
Business Customer — a fitness studio, yoga centre, sauna, gym, wellness operator, or other business using the Platform.
End Customer — an individual who books a class, event, membership, pass, or other offering through your booking page.
Booking Amount — the price you charge for a class, event, membership, pass, or other offering, excluding the Platform Booking Fee.
Platform Booking Fee — the separate fee charged by ATND ME for use of the booking and payment platform, currently calculated as a percentage of the relevant Booking Amount unless otherwise disclosed at checkout or in writing.
Stripe Connect — payment services provided by Stripe through which booking payments are processed and settled.
Application Fee — the platform fee retained by ATND ME through Stripe Connect in connection with a completed booking or purchase.
3. The Service
ATND ME provides a multi-tenant software platform that enables Business Customers to publish booking pages, manage schedules and staff, accept bookings, process payments, manage memberships and class passes, and operate related business tools.
ATND ME does not provide fitness classes, yoga instruction, sauna services, wellness treatments, or other services to End Customers. Those services are supplied by Business Customers.
We may update, modify, suspend, or discontinue parts of the Service from time to time. We will use reasonable efforts to give notice of material changes where practicable.
4. Eligibility and Account Registration
The Service is intended for use by businesses and authorised representatives acting on their behalf. You represent that you have authority to bind the business you register.
You must provide accurate, current, and complete account information and keep it up to date. You are responsible for maintaining the confidentiality of account credentials and for all activity under your account. You must promptly notify us of any unauthorised access or security breach relating to your account.
5. Platform Access and Fees
ATND ME does not charge Business Customers a setup fee or monthly subscription fee for standard use of the Platform unless otherwise agreed in writing.
When an End Customer completes a booking or purchase through your booking page, the End Customer may pay:
the Booking Amount for your class, event, membership, pass, or other offering; and
a separate Platform Booking Fee charged by ATND ME for use of the booking and payment platform.
The Platform Booking Fee is disclosed to the End Customer before payment is completed. The Platform Booking Fee is a charge by ATND ME and is separate from the Booking Amount payable for your service.
Business Customers are not charged the Platform Booking Fee as a direct invoice for standard platform use, unless otherwise agreed in writing. ATND ME is remunerated through the Platform Booking Fee collected from End Customers at checkout.
We may change the Platform Booking Fee rate, fee structure, or applicable product categories on reasonable notice. Continued use of the Service after the effective date of a fee change constitutes acceptance of the updated fee.
6. Payments and Stripe Connect
Payments are processed through Stripe Connect. To accept payments through the Platform, you must connect and maintain an active Stripe connected account in good standing.
Subject to Stripe’s terms, applicable payment rules, refunds, chargebacks, and settlement timing, the Booking Amount is transferred to your connected Stripe account. ATND ME retains the Platform Booking Fee through Stripe application fees or equivalent platform fee arrangements.
You authorise ATND ME to facilitate payment collection on your behalf through the Platform and to retain the Platform Booking Fee in connection with completed transactions.
You remain responsible for fulfilment of bookings, customer service, cancellations, refunds, and disputes relating to your services, except to the extent caused by a fault in the core payment routing functionality of the Platform.
Stripe fees charged by Stripe for payment processing may apply separately and are governed by your agreement with Stripe.
You must not use the Platform for unlawful transactions, misleading pricing, or activities prohibited by Stripe, applicable law, or these Terms.
7. Taxes
You are solely responsible for determining, collecting, reporting, and remitting any taxes due on amounts you receive for your own services, including VAT or other indirect taxes applicable to your classes, memberships, passes, or other offerings.
Amounts received by you through Stripe Connect in respect of your services constitute your turnover. Platform Booking Fees retained by ATND ME do not form part of your turnover.
ATND ME is responsible for accounting for any taxes due on Platform Booking Fees charged by ATND ME. Where applicable, VAT is included in the Platform Booking Fee displayed at checkout or otherwise accounted for in accordance with applicable law.
You are not entitled to treat the Platform Booking Fee as your purchase or expense for VAT or other tax purposes unless you have paid that fee directly to ATND ME under a separate written agreement.
If you are required by law to provide a valid VAT registration number or other tax information, you must provide accurate details and keep them current.
8. Relationship with End Customers
Your contract for the underlying class, event, membership, pass, or other service is with the End Customer, not with ATND ME.
You are solely responsible for the accuracy of your listings, pricing, schedules, capacity, staff assignments, policies, cancellations, refunds, and compliance with consumer protection and sector-specific laws.
End Customers may receive a checkout receipt showing both the Booking Amount and the Platform Booking Fee. The Platform Booking Fee relates to services supplied by ATND ME and not to your underlying offering.
You must ensure your own terms, policies, and customer communications clearly identify you as the provider of the booked service.
9. Data and Privacy
You retain control over your business content, branding, and End Customer relationships created through your use of the Platform, subject to these Terms and our Privacy Policy.
We process personal data in accordance with our Privacy Policy. Where we process personal data on your behalf, you are responsible for ensuring you have a lawful basis to share that data with us and to use the Platform.
You must comply with applicable data protection law, including the GDPR, when collecting and using End Customer data.
We may access and use account and usage data as necessary to operate, secure, support, and improve the Service, prevent fraud, and comply with law.
10. Acceptable Use
You must not misuse the Service. Without limitation, you must not:
use the Platform for unlawful, fraudulent, or misleading purposes
infringe intellectual property or other rights
upload malicious code or attempt to disrupt the Service
harvest data without authorisation
misrepresent pricing, availability, or the nature of your services
circumvent platform fees or payment flows
use the Service in a manner that harms ATND ME, other users, or End Customers
We may investigate suspected violations and suspend or terminate access where reasonably necessary.
11. Intellectual Property
We own or license all rights in the Platform, software, branding, documentation, and related materials, except for content you provide.
You retain ownership of your business content, logos, and materials uploaded to the Platform, and you grant us a non-exclusive licence to host, display, and use that content as necessary to provide the Service.
You must not copy, reverse engineer, resell, or create derivative works from the Platform except as permitted by law or with our written consent.
12. No Vendor Lock-In
We do not require long-term exclusive use of the Platform.
You may stop using the Service in accordance with these Terms. Upon termination, we will use reasonable efforts to allow export or retrieval of your business data, subject to technical constraints, legal obligations, and payment of any outstanding amounts lawfully due.
Termination does not affect rights and obligations that by their nature are intended to survive, including payment, tax, liability, and dispute provisions.
13. Service Availability and Support
We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation.
Maintenance, upgrades, third-party outages, and events outside our reasonable control may affect availability.
Support is provided on a reasonable-efforts basis through the contact channels we make available from time to time.
14. Disclaimers
The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law.
We do not guarantee that the Service will meet your requirements, generate any minimum level of bookings or revenue, or be free from defects.
We are not responsible for Stripe outages, bank delays, chargebacks, or actions taken by third-party providers outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
15. Limitation of Liability
To the fullest extent permitted by law, ATND ME shall not be liable for any indirect, consequential, special, punitive, or economic loss, including loss of profit, revenue, goodwill, or business opportunity.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of:
the total Platform Booking Fees retained by ATND ME from your transactions in the three months before the event giving rise to the claim; or
€100.
This limitation applies whether liability arises in contract, tort, negligence, or otherwise, except where prohibited by law.
16. Indemnity
You agree to indemnify and hold harmless ATND ME against claims, losses, liabilities, damages, costs, and expenses arising from:
your services, listings, pricing, or customer dealings
your breach of these Terms or applicable law
your content or misuse of the Service
tax, consumer, or regulatory claims relating to your business
except to the extent caused by our breach of these Terms or wilful misconduct.
17. Suspension and Termination
We may suspend or terminate your access immediately if you materially breach these Terms, create legal or security risk, fail to maintain an active Stripe connection where payments are enabled, or if required by law or Stripe.
You may stop using the Service at any time. You remain responsible for outstanding obligations, bookings already made, and applicable law.
We may terminate the Service or these Terms on reasonable notice where practicable.
18. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date at the top of this page will change when we do.
If changes are material, we will use reasonable efforts to notify you by email, in-product notice, or publication on the Service before they take effect.
Continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of Ireland.
The courts of Ireland shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, subject to any mandatory rights you may have under applicable consumer or business protection law.
20. Contact
Questions about these Terms should be sent to:
ATND Limited
1 Victoria Terrace, Churchtown Lower, Dundrum, Co. Dublin, D14 FA33, Republic of Ireland
Email: [email protected]